Penny has been amazing. She presented us with three options based on our brief and managed all the admin and booking flawlessly. Using Penny simply takes the hassle out of booking a holiday. She's also been there when things go wrong - through no fault of Penny, we were delayed by a day getting home. Penny helped recover all out-of-pocket expenses AND secured compensation worth £700 from the airline. Brilliant service from start to end!

Thank you so much for arranging the short break to Paris in March 2023 for me and my friend Pearl to see the Moulin Rouge. From your arrangement of the flights to selection of a hotel near the Moulin Rouge, as well as the advance booking of the tickets for the Moulin Rouge show made for a perfect break. Your efficiency, knowledge and cheerful personality were obvious throughout. I have no hesitation in recommending your services to others.

I had booked a honeymoon for my daughter which was cancelled. I can see that she was disappointed, and during our conversation she mentioned that her new husband had never been on a cruise. After speaking to my wife, we decided that we would surprise them both with a family cruise. I contaced Penny Blay from Travel-PA and I asked her what were the possibilities of prodcuing a voucher for a family cruise? Penny gave me the costing of a family of four for a cruise. We agreed on a price and Penny designed a voucher that I could present to them after the father of the bride speech. It was fantastic, and it was a perfect gift for the happy couple. I presented the voucher to my daughter and the look on her's and her new husband's faces was priceless. I cannot thank Penny enough for making a couple's wedding day even better. They are looking forward to booking theyr holiday as soon as they are able. Would I recommend Penny? Without hesitation. I will be listening out for any mention of those who want to go on holiday, I will be putting them in touch with Penny Blay from Travel-PA.

Last year we were planning a big holiday for 2023, as a family we were very undecided as to where to go - Penny was amazing, and more importantly, very patient with our requests and putting prices together. We eventually made a decision and the whole booking process was super easy and Penny kept us informed at every step all the way to online checking-in. We had an amazing holiday and would thoroughly recommend Penny.

We have had three holidays booked through Penny Blay and haven't been able to go on any of them due to the world of COVID-19. But you know what, despite the disappointment and frustration for us; the business implications for Penny; we have had the best customer service you could ask for in dealing with the cancellations, postponements, refunds, rearrangements and new bookings for 2022 where we will now hopefully be going to Italy for Christmas and New year (fingers crossed). Honeymoon 2023 will be next on the agenda. The customer service in this time when we and she could have simply said enoughs enough has been second to none. And if this is the customer service and attention to detail she gives her customers when times are gloomy, then I cant wait to actually experience the holidays she has arranged when we can finally go on them. I would have no hesitation in recommending Penny Blay "my" Travel-PA to become "your" Travel-Pa. Update - We finally got away and we had a brilliant time. All the flight, train and private transfers were perfect, hotel amazing and the lil touches from Penny just made it a special break. We have just booked our mini-moon and look forward to using Penny more. 5*

Recently my nephew Josh Howard got married and due in the pandemic (as you can imagine) a lot of changes meant that having the wedding they had was not the one they had in their minds. During a private reception It was brought to my attention that the happy couple were going to delay their honeymoon as there was nothing available within times they wanted and nothing within their budget. Enter Super Penny - I connected Josh and Penny together and gave Penny a brief background to what they were looking for. She was able to come up with a number of options for them, well within their budgets. Other travel agents' computers might say no, Penny's does not!

When I approached Penny to find me a holiday in the UK, I had a set of very specific requirements for the sort of thing that I was looking for. Which, given the world we found ourselves in at the time, was a challenge in itself. From the outset I knew it wouldn't be easy for anyone and was unsure if it was even possible. However Penny took her time to send me over a number of suggestions. Not one, but two of these suggestions fitted the brief absolutely perfectly. Once I'd finally decided between the two, Penny made the whole process of booking very easy and she was happy to answer (or find the answer to) any questions that I had. The holiday itself was absolutely amazing, it was above and beyond the criteria that I had initially put to Penny, and all seven of us absolutely loved our week away. Penny is already arranging our next holiday for us!! I would highly recommend Penny to anyone looking to book a holiday - in the UK or abroad.

Penny Blay is the nicest person you can ever hope to meet. She is also a fantastic Travel PA. Penny listens to all your requirements, goes away and does all the research. Penny will deliver a number of options to you. After the death of my wife. I decided that being at home for Christmas was not the best thing for me. My cousins in Panama and Houston invited me to stay during the month of December. I contacted Penny with my requirements. Firstly, I wanted to fly to Panama and then onto Houston for Christmas and New Year. Penny found all the flights that was required, made sure that they worked for me before she booked them. This is where Penny goes over and beyond your high street store. On my return flight to UK from Houston, I checked into the lounge for lunch. I received a call from Penny informing me that I had left my passport and boarding card at the reception, who had contacted penny to let me know. I would not have noticed I had left them until I had tried to board the plane. A big thank you to Penny. Penny is so good at what she does. This contributed to a fantastic time with family, which helped me come to terms with my wife passing. Thank you, Penny. Would I recommend Penny? Without hesitation. I will be listening out for any mention of those who wants to go on holiday, I will be putting them in touch with Penny Blay from Travel PA.

I just wanted to say thank you so much for booking our holiday. I have not used a travel agent for about 10 years as I have always done it myself. I usually spend hours and hours on the internet looking for places only to leave it until another day as there are too many choices. It results quite often in trying to book a holiday quite a stressful process, then I met you! You simply took all the stress out of it, you asked me about what type of holidays I like, a budget etc. Then you presented me with 3 options, all places that I would never have found myself and we booked one. I couldn’t be happier and cant wait for our trip next year. I will definitely be using your services in the future and will recommend you to everyone I can. Thank you again.

Penny booked our honeymoon. After giving us several packages based on what we wanted from our honeymoon, we selected Stella island Crete. Penny handled everything. We had a great time and would recommend Penny for holiday booking! Thanks again!